Answers pet-owner questions
Uses your approved information to explain services, opening hours, appointment options and general clinic information.
Live veterinary AI receptionist demo
Turn missed pet-owner calls into booked appointments
AIGEN is not an answering machine. It is a sympathetic, intelligent AI receptionist for veterinary clinics. It answers pet-owner questions, captures urgency, performs basic administrative triage and guides suitable callers towards the right next step or booking. Where your booking or practice-management software has an open API, AIGEN can support booking workflows too.
✓ Answers immediately
✓ Reduces pressure on reception
✓ Booking workflows where supported
✓ Sends a clear handover
Try the live AI receptionist first. Then test it on real vet calls.
Try the live vet AI demo above. If it sounds useful, start with the free 14-day veterinary clinic pilot.
Managed by AIGEN
Call quality, voice quality and call-handling quality matter.
Cheaper AI receptionist tools may suit basic message-taking. For a veterinary clinic, the safer question is whether the AI sounds natural, understands worried pet owners, captures the right details and gives your team a useful handover.
Cheap minutes only matter if the AI handles the call properly.
Set up around your clinic
We build the call flow around your approved services, opening hours, urgent-call rules and booking process.
Monitored during the pilot
Early calls are reviewed so weak answers, unclear summaries or missing details can be improved.
Not left to your team
AIGEN manages setup, testing, optimisation and practical updates, so you are not handed another DIY system.
More than call answering
A sympathetic AI receptionist that moves the pet-owner enquiry forward.
AIGEN does not simply take a message. It reassures worried owners, gathers the right details and guides the caller towards the most useful next step.
Basic administrative triage
Finds out what has happened, how urgent it sounds, pet details, owner details and whether the pet can attend the clinic.
Supports booking workflows
Where your veterinary software has an open API, AIGEN can connect to support appointment workflows. If not, it captures preferred times for reception follow-up.
Hands over clearly
Sends the team a clean summary with the owner’s details, pet details, reason for calling, urgency and required follow-up.
After every call
Your team knows exactly what the owner needs.
No vague voicemail. No scribbled note. No guessing what the pet owner needed.
Reduces pressure on reception
Fewer repeated calls and less voicemail chasing give the team more time to help pet owners at the front desk, support the veterinary team and follow up properly before callers try another clinic.
Owner details captured
Owner name, phone number and reason for calling.
Pet and urgency details recorded
Pet name, species or breed, symptoms or request, urgency level and preferred appointment time.
Call summary and transcript
A clear record of the conversation for the reception team.
CRM and team notification
The enquiry is logged and your team can be notified immediately by WhatsApp, SMS or email.
Why AIGEN
Not another basic answering bot.
A managed veterinary reception system built around your actual front-desk process.
AIGEN managed veterinary system
Built to reassure, triage and progress the enquiry
- Custom veterinary clinic knowledge and approved answers
- Booking and triage-focused call flow
- Veterinary software integration where an open API is available
- Fallback workflow when direct booking is not supported
- Call summaries, transcripts and recordings
- CRM capture and instant notifications
- Human handoff and urgent escalation rules
- Ongoing review and optimisation
- Direct Irish-based support
Basic bot or voicemail
Usually stops at taking a message
- Generic scripts and limited clinic context
- No active push towards booking or triage
- Little or no call optimisation
- Weak follow-up visibility
- Often DIY setup and support
- No managed veterinary-specific improvement
Risk-free 14-day vet clinic pilot
Try AIGEN Veterinary free for 14 days.
Test the standalone AI receptionist on real pet-owner calls, review the summaries and see whether it reduces pressure on reception. The pilot includes up to 300 AI call minutes across the two weeks.
What happens during the pilot
- We set up AIGEN around your clinic and approved information
- Selected overflow, missed or after-hours calls are forwarded to AIGEN
- Owner details, pet details and the reason for calling are captured
- Your team receives clear summaries, transcripts and notifications
- We monitor performance and refine the call handling
- Up to 300 AI call minutes across the 14 days
Setup is handled by AIGEN. We contact you before any usage beyond the 300-minute pilot allowance.
Clear pilot boundaries
- The free pilot is standalone and does not require veterinary-software access
- It focuses on call answering, enquiry capture and summaries
- No confirmed diary bookings, deposits or payments during the pilot
- No WhatsApp reminder workflows or custom recalls during the pilot
- If the pilot works well, integration can be scoped afterwards
After the pilot:
continue on the €297 managed standalone plan, or scope the €497 PMS Connected plan where controlled diary booking makes sense.
Simple monthly pricing
Start with call cover. Add diary integration when it makes sense.
Both plans include managed setup, testing, call-flow configuration, monitoring and ongoing optimisation.
Best place to start
Overflow, missed calls and after-hours cover
Managed AI Receptionist
€297 / month
+ call usage
A managed call-answering layer for veterinary clinics that want every pet-owner call acknowledged without connecting the AI directly to the diary.
- AI call answering for overflow and after-hours calls
- Owner, pet and reason-for-calling details captured
- Clear call summaries and instant alerts
- Clinic-approved FAQs and call-handling rules
- Human handoff and urgent escalation instructions
- Ongoing monitoring, review and optimisation
- No PMS or diary access required
Start standalone and prove the call handling first
Controlled diary integration
PMS Connected
€497 / month
+ call usage
The managed service above, with a defined connection to one supported practice-management system.
- Everything in Managed AI Receptionist
- Connection to one supported PMS
- Up to five approved appointment types
- Availability checking
- Booking, rescheduling and cancellations
- Confirmation only after the PMS reports success
- Integration testing and ongoing monitoring
Implementation and testing from €995
Call usage is billed separately. Combined phone and AI usage is typically around €0.10–€0.20 per minute, depending on the provider, call route and voice configuration. We estimate likely usage before launch and monitor it to avoid surprises.
Start standalone and add diary integration later. Many veterinary clinics begin with call answering, enquiry capture and summaries, then connect a small number of common appointment types once the system has proved itself.
Implementation and testing from €995. Additional appointment types, deposits, WhatsApp workflows, recalls, multi-location logic or deeper integrations are scoped separately.
Frequently asked questions
Clear answers before you start.
A few practical points about the 14-day pilot, call forwarding, software integrations and pet-owner data.
How does the 14-day vet clinic pilot work?
We set up a standalone AI receptionist for your veterinary clinic and let it handle real pet-owner enquiries for 14 days. The pilot includes setup, monitoring, adjustments and up to 300 AI call minutes across the two weeks. It captures owner details, pet details, the reason for calling and the required follow-up, then sends a clear summary to your team.
Do we need to change our phone system?
No. Your existing phone number stays the same. We simply forward selected calls to the AI receptionist number, so there is no need to replace your current phone system or make a major change during the pilot.
Do we need to connect our veterinary software?
No. During the pilot, AIGEN works as a standalone receptionist. It captures enquiries and sends summaries to your team. If you continue afterwards, PMS Connected can be scoped where a supported software connection is available.
Is pet-owner information handled securely?
Yes. Pet-owner enquiries are processed through secure cloud-based systems and passed to your clinic team for follow-up. The service is designed with data protection and GDPR considerations in mind.
Does the AI replace our receptionist?
No. AIGEN is designed to support your reception team by answering overflow calls, capturing enquiries and helping make sure pet-owner calls are not missed when the clinic is busy or closed.
What happens if the AI does not know the answer?
If the AI cannot confidently answer a question, it captures the caller’s details and passes the enquiry to your team for follow-up. It can also hand over to a human if the caller asks to speak to a person or if the call needs urgent escalation.
Why are some AI receptionists cheaper than others?
Prices vary because AI receptionist systems are not all built the same way. Voice quality, speech recognition, model quality, setup work, call-flow design, monitoring, integrations and support can all be different. A cheaper tool may be fine for basic message-taking, but it may also mean more DIY setup and less ongoing optimisation.
Why not just choose the cheapest AI receptionist?
Price matters, but the phone is often the first contact a pet owner has with your clinic. If the AI sounds robotic, misunderstands callers, misses important pet or urgency details, or gives weak summaries, the cheaper package can do more harm than good. Cheap minutes only matter if the AI handles the call properly.
What makes AIGEN a managed service?
AIGEN is not just a login or a phone bot. We set up the call flow, use your approved clinic information, test realistic veterinary call scenarios, monitor early calls, improve the AI over time and keep you informed with useful updates.
Are we left to manage the AI ourselves?
No. AIGEN is managed for you. We handle setup, call-flow design, early-call monitoring, optimisation and practical updates, so your team gets AI call backup without having to run the system themselves.
Is the 14-day pilot unlimited?
No. The free pilot includes up to 300 AI call minutes across the two weeks. If usage approaches that allowance, we contact you before any additional usage is incurred.
How is call usage charged after the pilot?
Call and AI usage are billed separately based on actual use. Combined usage is typically around €0.10–€0.20 per minute, depending on the provider, call route and voice configuration. We estimate likely monthly usage before launch and monitor it so there are no unexpected costs.
What is included in the PMS Connected package?
It covers one veterinary clinic, one supported PMS and up to five approved appointment types, including agreed availability checks, booking, rescheduling and cancellations. Deposits, WhatsApp workflows, recalls, multi-location rules and deeper custom integrations are scoped separately.
Can AIGEN book appointments directly?
On the standalone plan, AIGEN captures the preferred appointment type and time for reception to confirm. On the PMS Connected plan, where a supported connection is available, it can check availability and manage up to five approved appointment types.
See how it would work
Book a 10-minute vet clinic call.
We will map AIGEN around your busiest call periods, common pet-owner enquiries, urgent call flow, booking process, veterinary software and current reception setup.
Short, practical callVeterinary software integration checkedNo obligationClear pilot recommendation