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The patient calls
AIGEN answers overflow, missed and after-hours calls using a professional voice and an introduction customised for your practice.
AI Receptionist for GP Practices & Medical Centres
Never leave a patient call unanswered.
AIGEN answers overflow and after-hours calls, handles appointment and administrative enquiries, captures key details and routes urgent or clinical matters according to your practice rules.
24/7 availabilityReduces pressure on receptionSecure data handlingNo medical adviceClear team summaries
AIGEN does not diagnose or provide medical advice. It captures the enquiry details your team needs—such as name, contact details, whether the caller is a new or existing patient, urgency and preferred appointment time—and passes them to the practice.
Meet Paula
Live medical-centre AI receptionist
Live demo
Ask Paula a question.
Ask for an appointment, check opening hours or request a callback. Please do not enter real personal or medical information in this demo.
No hold music
No voicemail dead end
Available 24/7
Managed service, not DIY software
Call quality, voice quality and call-handling quality matter.
AIGEN is not just cheap AI minutes or a phone bot left for your team to configure. We set up the call flow around your approved practice information, test realistic caller scenarios, monitor early calls and refine the AI so it becomes a useful backup for reception.
Approved practice information
Early-call monitoring
Clear summaries for your team
Simple, managed and built around your practice
A professional first response, even when your team cannot answer.
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AIGEN handles the enquiry
It responds to approved questions about appointments, opening hours, registration, services, fees and other administrative matters.
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The key details are captured
AIGEN records the caller’s name, contact details, reason for calling and preferred appointment time where appropriate.
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Your team receives a clear summary
Reception sees who called, what they needed and what should happen next, without listening back through voicemail.
Direct calendar or practice-software integration can be added where supported. During the pilot, AIGEN can operate as a standalone service and send summaries directly to your team.
Less repetitive admin. Fewer unanswered calls.
Let your reception team focus on the patients in front of them.
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Appointment requests
Capture the patient’s preferred day and time and send the request to reception for confirmation.
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Cancellations and changes
Collect cancellation or rescheduling requests so your team can manage appointment slots more efficiently.
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Opening hours and location
Answer common questions about opening times, directions, parking and accessibility.
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New-patient enquiries
Explain your approved registration process and capture the details your team needs to follow up.
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Practice services and fees
Answer approved questions about the services available at the practice and any published fees.
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Prescription and results requests
Capture the request and pass it to the appropriate member of staff without providing results or medical advice.
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Callback requests
Record why the patient called, the best number to reach them on and when they are available.
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After-hours enquiries
Provide an immediate response when the practice is closed and follow your approved out-of-hours instructions.
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Urgent and clinical matters
Follow the exact escalation process approved by your practice rather than attempting to interpret symptoms or diagnose.
Privacy, security and clinical boundaries
Only the details your team needs. No medical advice.
AIGEN captures the enquiry details required for follow-up—such as the caller’s name, contact number, whether they are a new or existing patient, the reason and urgency of the enquiry, and a preferred appointment time—then passes the information to your team.
Built around your practice:
- ✓ Data collection is limited to agreed enquiry details
- ✓ No diagnosis, treatment advice or symptom interpretation
- ✓ Urgent matters follow practice-approved escalation rules
- ✓ Access and retention settings are agreed before launch
- ✓ Enquiry summaries are sent to approved team members
Designed to support GDPR-compliant handling of patient enquiries. Your practice remains in control of what is collected, who can access it and how long it is retained.
Support for busy reception teams
Make every patient call easier to manage.
Reduces pressure on reception
Fewer repeated calls and less voicemail chasing give your team more time to help patients at the front desk, follow up properly and reduce the chance of unanswered callers drifting to another practice. It also gives staff more time to manage the waiting room and support patients already inside the medical centre.
Fewer repeated calls
Less voicemail chasing
More time for patients and follow-up
Reduce pressure at peak times
AIGEN can answer while reception is already on another call or assisting a patient at the desk.
Give patients an immediate response
New and existing patients receive a professional answer instead of repeated ringing, hold music or voicemail.
Keep enquiries organised
Every captured enquiry arrives with the information your team needs to understand and follow up.
Extend your availability
Patients can make enquiries after hours without expecting staff to remain available around the clock.
Protect staff time
Administrative questions can be handled without constantly interrupting the reception team.
Maintain human oversight
Your staff remain responsible for clinical decisions, appointment confirmation and professional judgement.
Free 14-day live pilot
Try AIGEN free for 14 days.
We configure a standalone version of AIGEN around your practice and give you a dedicated number to test with real calls. The pilot includes up to 300 AI call minutes across the two weeks, with no upfront payment and no long-term contract.
What happens during the pilot
- ✓ AIGEN answers using your approved practice information
- ✓ Appointment and callback requests are captured
- ✓ Summaries are sent directly to your team
- ✓ Urgent and clinical matters follow your approved instructions
- ✓ We monitor performance and make adjustments
- ✓ Up to 300 AI call minutes across the 14 days
Setup is handled by AIGEN. We contact you before any usage beyond the 300-minute pilot allowance.
Clear pilot boundaries
- ✓ The free pilot is standalone and does not require practice-software access
- ✓ It focuses on call answering, enquiry capture and summaries
- ✓ No confirmed diary bookings, deposits or payments during the pilot
- ✓ No WhatsApp reminder workflows or custom recalls during the pilot
- ✓ If the pilot works well, integration can be scoped afterwards
After the pilot:
continue on the €297 managed standalone plan, or scope the €497 PMS Connected plan where controlled diary booking makes sense.
Simple monthly pricing
Start with call cover. Add diary integration when it makes sense.
Both plans include managed setup, testing, call-flow configuration, monitoring and ongoing optimisation.
Best place to start
Overflow, missed calls and after-hours cover
Managed AI Receptionist
€297 / month
+ call usage
A managed call-answering layer for GP practices and medical centres that want every patient acknowledged without connecting AIGEN directly to the diary.
- AI call answering for overflow and after-hours calls
- Patient name, number and reason for calling captured
- Clear summaries and instant alerts
- Practice-approved FAQs and call-handling rules
- Urgency and escalation instructions
- Ongoing monitoring, review and optimisation
- No practice-software or diary access required
Start standalone and prove the call handling first
Controlled diary integration
PMS Connected
€497 / month
+ call usage
The managed service above, with a defined connection to one supported practice-management system.
- Everything in Managed AI Receptionist
- Connection to one supported PMS
- Up to five approved appointment types
- Availability checking
- Booking, rescheduling and cancellations
- Confirmation only after the PMS reports success
- Integration testing and ongoing monitoring
Implementation and testing from €995
Call usage is billed separately. Combined phone and AI usage is typically around €0.10–€0.20 per minute, depending on the provider, call route and voice configuration. We estimate likely usage before launch and monitor it to avoid surprises.
Start standalone and add diary integration later. Many practices begin with call answering, enquiry capture and summaries, then connect a small number of common appointment types once the system has proved itself.
Implementation and testing from €995. Additional appointment types, deposits, WhatsApp workflows, recalls, multi-location logic or deeper integrations are scoped separately.
Frequently asked questions
Everything your practice needs to know.
AIGEN is configured to support GDPR-compliant use. Your practice remains the data controller and decides what information is collected, who can access it and how long it is retained. AIGEN processes the enquiry only according to the agreed practice workflow.
No. AIGEN does not diagnose, assess symptoms, recommend treatment or replace clinical triage. It captures basic enquiry details—such as name, contact number, new or existing patient status, urgency and preferred appointment time—and passes them to your team.
Appointment requests, cancellations, opening hours, directions, new-patient questions, practice services, published fees, callback requests and other approved administrative enquiries.
AIGEN follows the escalation process approved by your practice. It does not attempt to diagnose or independently triage the patient.
On the standalone plan, AIGEN captures the preferred appointment type and time for reception to confirm. On the PMS Connected plan, where a supported connection is available, it can check availability and manage up to five approved appointment types.
No. AIGEN supports reception by answering when the team is busy, unavailable or the practice is closed.
Yes. Calls can usually be forwarded to AIGEN during busy periods, when reception cannot answer or outside normal opening hours.
It does not invent an answer. It captures the patient’s details and enquiry and sends them to your team for follow-up.
The pilot is free for 14 days and includes setup, tailoring, live call testing, summaries, notifications, monitoring, adjustments and up to 300 AI call minutes across the two weeks. The pilot is standalone and does not require practice-software access.
Prices vary because AI receptionist systems are not all built the same way. Voice quality, speech-to-text, call-flow design, setup work, monitoring, integrations and support can all be very different. A cheaper tool may suit basic message-taking, but it may also mean more DIY setup, lighter support or less call optimisation.
Price matters, but the phone is often the first contact a patient has with your practice. If the AI sounds robotic, misunderstands callers, fails to capture the right details or leaves your team with weak summaries, the cheaper package can do more harm than good. Cheap minutes only matter if the AI handles the call properly.
AIGEN is not just a login or a phone bot. We set up the call flow, use your approved practice information, test realistic caller scenarios, monitor early calls, improve the AI over time and keep your team informed with practical updates.
No. AIGEN is managed for you. We handle setup, call-flow design, early-call monitoring, optimisation and practical updates, so your practice gets AI call backup without having to run another system internally.
Yes. AIGEN can keep you informed with call summaries, captured enquiry information, usage updates and improvements made to the call flow as real calls come in.
Call and AI usage are billed separately based on actual use. Combined usage is typically around €0.10–€0.20 per minute,
depending on the provider, call route and voice configuration. We estimate likely monthly usage before launch and monitor it
so there are no unexpected costs.
It covers one practice, one supported PMS and up to five approved appointment types, including agreed availability checks,
booking, rescheduling and cancellations. Deposits, WhatsApp workflows, recalls, multi-location rules and deeper custom integrations
are scoped separately.
No. The free pilot includes up to 300 AI call minutes across the two weeks. If usage approaches that allowance,
we will contact you before any additional usage is incurred.
Give every patient a professional first response.
Test the live demonstration or begin with a free 14-day pilot using your own practice information.
Free for 14 days. No upfront payment. No long-term commitment.